COVID-19: What we're doing to keep our clients and employees safe


UPDATE: May 17, 2020


Dear Loyal Clients,


Preparation for re-opening is underway!


I have to be honest, I have mixed feelings about this. I believe that we can re-open safely on a small scale in our store.  However, at the same time I worry about our community, our city, our country and our world right now.


Everyone and every industry must put safety first!  We all have responsibility to prevent the second wave of Covid-19.  We should not rush back to normal for the sake of making money and forgetting about the necessary precautions.


I believe our protective equipment and actions will be our new way of life in this post-COVID-19 world. I am not sad about this though, as it could potentially mean a lot less sick individuals. If we all work together, we can help avoid the spread of even influenza and many other diseases with these new guidelines.


I am excited to have a healthier world to live in!  I hope you all get behind me as we avoid spreading these diseases.  I would now like to help you understand our new policies that we are putting in place at Hey Sexy Look to keep everyone safe.


There will be many changes at the store when we return. Here are just a handful of things that we will be doing when we open again.


πŸ–€ No Mask No Service (limited masks will be available for purchase at the store, if you do not have one)

πŸ–€ No Waiting Area Available

πŸ–€ Please Sanitize Your Hands or Wash Your Hands with Soap within The First Minute of Entering the store

πŸ–€ Put Shoe Covers on Once You Arrive

πŸ–€ Before Entering, Please Call to Notify us for your arrival. Please Wait in Your Car Until You Receive A Text to Come In

πŸ–€Leave All Your Personal Items in Your Care, Only Bring Your Form of Payment

πŸ–€ We will check your temperature on arrival at the store

πŸ–€ Please Come Alone - No Friends, No Children, No Pets

πŸ–€ Stay Home if you are sick – no exceptions

πŸ–€ Preferred method of payment is Credit, Debit Or EMT

πŸ–€ Please Bring Your Own Blanket

πŸ–€ Please Limit conversations and phone calls during appointments


We will be doing the following to further protect our clients and staff:

πŸ–€ We have set-up a counter shield and will be wearing face shields or goggles

πŸ–€ We will change gloves after every service

πŸ–€ We will disinfect and wipe down high traffic areas, multiple times a day

πŸ–€ We will schedule an Extra 15 Minutes between clients, allowing for deep station cleaning

πŸ–€ We will only use Disposable Towels for all services


We are taking the above measures to do our very best to protect the health and safety of our clients and staff.  We hope for your patience and understanding during these unprecedented times.


Once we have more information about when we are able to re-open, we will share this immediately here as well via our social media accounts.


We miss you all very much and can hardly wait until we can re-open and do our best to serve you and make you as beautiful as always!


Hey Sexy Look Staff



UPDATE: March 20, 2020


Dear Loyal Clients,


Due to COVID-19, on March 21st, 2020 HSL has made the difficult decision to be closed effective immediately until further notice. We apologize for any inconvenience this has caused but our number 1 priority is the safety of all of you!


We are a small business and we'll need your support now more than ever and hope to see you soon.  We will miss you all :(


Hey Sexy Look Staff



UPDATE: March 15, 2020


New Booking Policy and Potential Store Hours Reduction Coming Soon


  • We are no longer accepting any walk-in clients at this time.

  • You can book your appointment via Email, phone call or online booking. 

  • Our staff will confirm your appointment by phone call within 24 hours if you book the appointment via online.

  • Our staff will ask all the clients about their travel history and current health condition prior to confirming your appointment. 

  • We will space out all the appointments to minimize human contact and ease congestion effective immediately.

  • We will likely be reducing our store hours as well and wanted to notify you in advance.

  • Please make sure you confirm the appointment before you come. 


Sorry for any inconvenience this may cause and thank you for your cooperation during this tough time.  Please know that we are taking these actions for your safety and protection.


UPDATE: March 14, 2020


Dear Loyal Clients,


At Hey Sexy Look, we are dedicated to ensuring the safety of our team and our customers.. For weeks now we have monitored the situation and considered additional measures that we can take to mitigate any additional risks that COVID-19 may present within our business.


At this time, we would like to share many of the precautionary measures we have discussed with our team and have implemented to ensure we mitigate any potential risks to our products, employees, and clients. Many of these procedures are regular operational health and safety measures of Hey Sexy Look.


What We're Doing:

  • Sanitizing the front desk entirely. Debit card machine, computer keyboards, phone, stationary, counter..etc

  • Increasing how often the working areas and washroom are being cleaned. This includes wiping down all surfaces, both sides of door handles, light switches, toilet flush handle,etc. with an effective cleaner.

  • Ensuring that lash chairs and flip flops are disinfected after every client use.

  • Stocking up on disinfectant products and making them readily available.

  • To promote a more hygienic lash studio experience, we have placed hand sanitizers in key areas such as the front desk, lash stations and beside the sinks. We also have constant reminders posted about the importance of hand washing.

  • Our team did not and will not be attending external business related events for at least the next 30 days to reduce exposure to large gatherings and be prudent in social situations outside of work.

  • We have adopted a protocol of addressing and monitoring all team members, looking for any signs of illness which develop while at work. Procedures are in place for staff to refrain from attending our premises who exhibit identified COVID-19 symptoms.


What You Can Do:

  • If you are feeling at all unwell, or you have traveled outside of Canada, we respectfully ask you to stay home and self-quarantine yourself for at least 14 days and speak to your primary care provider.

  • Thoroughly wash your hands – especially after going to the washroom ; before eating; and after blowing your nose, coughing, or sneezing.

  • Short on time? Use the hand sanitizer we have provided around the studio, though you should still opt to wash your hands whenever possible.

  • As much as possible, avoid touching your mouth, nose and eyes.

  • If you find yourself sneezing or coughing, please do it into a tissue or your elbow.

  • Eat healthy, sleep well and exercise. (And how wonderful is it that yoga can help with this!)


Let's all work together to stay healthy and safe. Please feel free to reach out with any questions!


Copyright © Hey Sexy Look Inc. All rights reserved.

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